Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Hermantown (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Flexible Spending Accounts (FSAs)

Disability coverage

Retirement and saving benefits

Generous paid time off

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and recommend right products. You will process transactions and work toward monthly, quarterly, and yearly sales goals while maintaining store displays and inventory.

Role requires English and Spanish literacy, a valid driver’s license, and the ability to lift up to 70 lbs. This full-time position offers comprehensive health benefits and time-off perks.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have at least a “meets expectations” rating.
• Internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and per policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist customers in person and over the phone, determine needs, and recommend right products. You will process transactions and work toward monthly, quarterly, and yearly sales goals while maintaining store displays and inventory.

Role requires English and Spanish literacy, a valid driver’s license, and the ability to lift up to 70 lbs. This full-time position offers comprehensive health benefits and time-off perks.