Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Coatesville (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5122 at 2731 E Lincoln Hwy, Coatesville, PA 19320. The role involves helping customers, answering questions about Sherwin-Williams products, and recommending solutions to maximize customer satisfaction.

You will handle sales transactions, maintain product displays, stock shelves, and assist with deliveries as needed. The position requires English and Spanish language proficiency and a valid driver's license, with

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Experience in delivery, retail, or customer service is preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

English language

Spanish language

Delivery experience

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5122 at 2731 E Lincoln Hwy, Coatesville, PA 19320. The role involves helping customers, answering questions about Sherwin-Williams products, and recommending solutions to maximize customer satisfaction.

You will handle sales transactions, maintain product displays, stock shelves, and assist with deliveries as needed. The position requires English and Spanish language proficiency and a valid driver's license, with