Bilingual Paint Store Customer Specialist

The Sherwin-Williams Company; Westfall Township (PA); On-site; USD 29,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in Milford, PA seeks a Customer Service Specialist to assist customers, handle sales, and maintain store presentation. The role emphasizes product knowledge, bilingual communication (English/Spanish), and strong service to meet sales goals at Store #5443.

Responsibilities include resolving customer inquiries, processing transactions, stocking shelves, tinting/mixing products, and supporting deliveries as needed.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• Able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employee: must have a "meets expectations" rating and completed HR Cloud eLearning.

Responsibilities

• Ensure high levels of customer satisfaction through sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual EN/ES

Cash handling

Inventory control

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Milford, PA seeks a Customer Service Specialist to assist customers, handle sales, and maintain store presentation. The role emphasizes product knowledge, bilingual communication (English/Spanish), and strong service to meet sales goals at Store #5443.

Responsibilities include resolving customer inquiries, processing transactions, stocking shelves, tinting/mixing products, and supporting deliveries as needed.