Bilingual Paint & Customer Experience Specialist

Sherwin-Williams Co.; Ormond Beach (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, assess needs, and recommend product solutions.

You will resolve concerns promptly while staying up-to-date with product features to maintain high visual standards and drive store sales. Responsibilities include assisting customers, processing transactions, stocking, tinting, and delivering products, all while meeting monthly and yearly sales targets and ensuring accurate records and

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able, with or without reasonable accommodation, to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Retail sales

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to work with wholesale and retail customers, assess needs, and recommend product solutions.

You will resolve concerns promptly while staying up-to-date with product features to maintain high visual standards and drive store sales. Responsibilities include assisting customers, processing transactions, stocking, tinting, and delivering products, all while meeting monthly and yearly sales targets and ensuring accurate records and