Bilingual Paint & Customer Service Pro

The Sherwin-Williams Company; Coatesville (Chester County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company seeks a Customer Service Specialist for Store #5122 in Coatesville, PA. You will assist customers in person and by phone, determine their needs, present suitable products, and process transactions to ensure a smooth shopping experience.

You will maintain up-to-date product knowledge, help drive sales, stock displays, and support deliveries as needed. Bilingual English/Spanish skills are preferred; the role requires flexible hours including some evenings and weekends.

Qualifications

• Must have excellent customer service skills and be able to assist customers effectively.
• Must be able to meet sales goals and demonstrate product knowledge.
• Bilingual English/Spanish preferred; good reading and communication in English and Spanish.
• Prior experience in retail or paint/supply products is a plus.

Responsibilities

• Ensure high levels of customer satisfaction through excellent service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Stock shelves and set up displays; tint and mix products as needed.
• Assist in deliveries and load/unload of trucks when required.
• Maintain inventory control and keep work areas organized.

Skills

Customer service

Sales

Product knowledge

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company seeks a Customer Service Specialist for Store #5122 in Coatesville, PA. You will assist customers in person and by phone, determine their needs, present suitable products, and process transactions to ensure a smooth shopping experience.

You will maintain up-to-date product knowledge, help drive sales, stock displays, and support deliveries as needed. Bilingual English/Spanish skills are preferred; the role requires flexible hours including some evenings and weekends.