Bilingual Paint & Customer Service Associate

Sherwin-Williams; Elkhart (IN); On-site; USD 19,000 - 27,000; Full time

Job summary

Sherwin-Williams is hiring a Customer Service Specialist in Indiana (Elkhart) to assist customers with product selection, process sales, and maintain high store standards. The role emphasizes bilingual communication and strong service while supporting sales goals.

The position pays $16.50 per hour with full-time hours and a focus on delivering excellent customer experiences and accurate transactions. Candidates should be ready for a fast-paced retail environment and physical tasks.

Qualifications

• Must be 18+ and legally eligible to work in the U.S.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employee: must have a rating of at least 3 (meets expectations).
• Must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

Retail experience

Cash handling

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams is hiring a Customer Service Specialist in Indiana (Elkhart) to assist customers with product selection, process sales, and maintain high store standards. The role emphasizes bilingual communication and strong service while supporting sales goals.

The position pays $16.50 per hour with full-time hours and a focus on delivering excellent customer experiences and accurate transactions. Candidates should be ready for a fast-paced retail environment and physical tasks.