Bilingual Paint & Customer Service Specialist

The Sherwin-Williams Company; Indianapolis (IN); On-site; USD 2,051,418 - 2,921,717; Full time

Job summary

The Sherwin-Williams Company in Indianapolis is seeking Customer Service Specialists to assist wholesale and retail customers, answer product questions, and recommend the right solutions. You will resolve customer concerns promptly and maintain high product quality and visual standards while helping the store meet sales goals.

Role covers store-based duties within a 10 mile radius of Store #1006 at 4594 S Emerson Ave., Indianapolis, IN 46203.

Qualifications

• Must have strong customer service skills and be able to assist customers in person and by phone.
• Retail/sales experience preferred to meet monthly, quarterly, and yearly targets.
• Bilingual English/Spanish abilities are required to communicate with a diverse customer base.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Bilingual English/Spanish

Communication skills

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Indianapolis is seeking Customer Service Specialists to assist wholesale and retail customers, answer product questions, and recommend the right solutions. You will resolve customer concerns promptly and maintain high product quality and visual standards while helping the store meet sales goals.

Role covers store-based duties within a 10 mile radius of Store #1006 at 4594 S Emerson Ave., Indianapolis, IN 46203.