Bilingual Paint & Customer Experience Specialist

Sherwin-Williams Co.; Washington (District of Columbia); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

Paid time off

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #723924 in Washington, DC. You will assist walk-in and phone customers, recommend products, and maintain store displays while meeting sales goals.

The role requires bilingual English/Spanish communication, physical ability to lift up to 50 lbs, and flexibility for evenings/weekends, with comprehensive benefits and growth opportunities offered by the company.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have at least a “meets expectations” (3) rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.
• Have at least a High School diploma or GED
• Have at least one (1) year of experience in delivery, retail, or customer service
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in line with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English language proficiency

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist for Store #723924 in Washington, DC. You will assist walk-in and phone customers, recommend products, and maintain store displays while meeting sales goals.

The role requires bilingual English/Spanish communication, physical ability to lift up to 50 lbs, and flexibility for evenings/weekends, with comprehensive benefits and growth opportunities offered by the company.