Bilingual Customer Experience Champion

Sherwin-Williams; Eagle (ID); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to work closely with wholesale and retail customers, determining needs, answering questions, and recommending solutions. You will resolve customer concerns promptly and ensure satisfaction while upholding product quality and store standards.

Responsibilities include assisting customers, processing transactions, stocking, tinting, and delivering products, with a focus on meeting monthly, quarterly, and yearly sales targets.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and floor stacks and lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Bilingual English/Spanish

English reading & communication

Lift up to 50 lbs

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to work closely with wholesale and retail customers, determining needs, answering questions, and recommending solutions. You will resolve customer concerns promptly and ensure satisfaction while upholding product quality and store standards.

Responsibilities include assisting customers, processing transactions, stocking, tinting, and delivering products, with a focus on meeting monthly, quarterly, and yearly sales targets.