Bilingual Paint & Customer Experience Specialist

The Sherwin-Williams Company; Columbus (OH); On-site; USD 32,000 - 40,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions, and recommend products. This full-time role focuses on delivering exceptional service and achieving sales goals in a Columbus, OH area store.

This position requires bilingual English/Spanish communication, a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Retail

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions, and recommend products. This full-time role focuses on delivering exceptional service and achieving sales goals in a Columbus, OH area store.

This position requires bilingual English/Spanish communication, a valid driver's license, and the ability to lift up to 50 lbs.