Bilingual Outpatient Access Specialist

RIH Rhode Island Hospital; Rhode Island; On-site; USD 31,000 - 32,000; Full time

Job summary

Brown University Health is seeking an organized outpatient registrar to schedule appointments, register patients, and manage related records and billing at Rhode Island Hospital. You will assist patients with limited English proficiency using your second language to explain clinic procedures and help complete registrations.

The role involves pre-registration, collecting co-pays, and coordinating with billing and interpreter services to ensure accurate records and smooth patient visits.

Qualifications

• High school diploma or equivalent; effective communication in English and at least one non-English language.

Responsibilities

• Schedule outpatient clinic appointments using the hospital's online scheduling system.
• Register and pre-register patients; collect co-pays and provide receipts.
• Provide LEP assistance using your second language to explain procedures.
• Obtain pre-authorizations and referrals as needed.
• Maintain and organize patient records and billing information.
• Respond to patient inquiries and coordinate with billing and clinical staff.

Skills

Non-English language fluency

Customer service

Cultural sensitivity

Oral and written communication

Education

High school diploma

Job description

Brown University Health is seeking an organized outpatient registrar to schedule appointments, register patients, and manage related records and billing at Rhode Island Hospital. You will assist patients with limited English proficiency using your second language to explain clinic procedures and help complete registrations.

The role involves pre-registration, collecting co-pays, and coordinating with billing and interpreter services to ensure accurate records and smooth patient visits.