Outpatient Services Rep LEP

Brown-University-Health-1; Providence (RI); On-site; USD 31,000 - 32,000; Full time

Job summary

Brown University Health is seeking a patient services specialist to schedule outpatient appointments, register patients, and prepare paper and electronic records. The role includes LEP assistance using second language skills to explain clinic policies and assist with forms, plus coordinating with interpreter services for more complex interpretations.

You will handle pre-registration, problem resolution, and billing-related tasks, while producing reports on scheduling activities and follow-up

Qualifications

• Schedules outpatient clinic appointments and registers patients.
• Assists LEP patients using second language skills to explain policies and forms.
• Prepares patient records and handles pre-registration and billing/payment resolution.

Responsibilities

• Interviews and registers patients and prepares related records.
• Provides interpretation support and coordinates with interpreter services.
• Tracks follow-up care and generates scheduling reports.
• Collects co-payments.

Skills

Customer service

LEP interpretation

Registration

Scheduling

Tools

EHR systems

Billing software

Job description

SUMMARY:Under general supervision and according to established policies and procedures, schedules outpatient clinic appointments; receives, interviews and registers patients and prepares related paper and electronic records. As needed, provides customer assistance to patients with limited-English proficiency (LEP) through use of second language skills (non-English) to explain basic information regarding clinic policies and procedures, billing procedures and to assist in completing registration and related forms. Recognizes need for more specialized interpretation required of patient and family and requests same through from the Hospital’s internal and external interpreter services. Performs duties associated with preparation of patient records; registration and pre-registration activities; problem resolution; appointment scheduling; and, co-payment preparation and collection. In addition, ancillary duties performed provide tracking and status of follow-up care as it pertains to specific diagnostic coding, billing/payment resolution, and generation of system reports, which reflect scheduling activities.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

Pay Range: $22.35-$23.37

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: M-F 8:00am-4:30pm

Work Shift: Day

Driving Required: No

Union: International Brotherhood Teamsters