Bilingual Outbound Enrollment Agent

Lever, Inc.; Flint (MI); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Benefits after 60 days

Job summary

Five Star Solutions is seeking a Bilingual Outbound Enrollment Agent for English and Spanish to support a healthcare enrollment program. This remote role requires calling eligible members, following scripts, and ensuring accurate enrollment processing.

You will use Salesforce CRM to document outcomes, meet quality targets, and protect member privacy. The schedule includes evenings/weekends with paid training and benefits eligibility after 60 days.

Qualifications

• Experience in outbound calling, call center, sales or enrollment.
• Strong verbal communication and active listening.
• Comfortable following a scripted process.
• Ability to handle objections and maintain professionalism.
• Familiarity with CRM and multiple computer applications.
• Must be fluent in English and Spanish.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center

Customer service

Sales

Enrollment experience

Verbal communication

Active listening

CRM systems

Attention to detail

Remote work

Bilingual English/Spanish

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

$17 - $17 an hour

• Pay $17/hr with $1 differential for nights and weekends + incentives
• Hours: Monday–Friday between 10:30 AM–9:00 PM Eastern Time with 1 Saturday per month
• Paid Training - typically 1 week in length from 9:00am-6:00pm Mon-Fri (EST)
• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.