Bilingual Outbound Enrollment Agent

Lever, Inc.; Akron (OH); Remote; USD 23,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent to support a healthcare enrollment program. This remote role requires fluency in English and Spanish and involves scripted outbound conversations to help members understand enrollment options.

You will use Salesforce CRM and other systems, document outcomes, and strive to meet enrollment targets while adhering to privacy and compliance standards. The position offers a structured schedule and paid training.

Qualifications

• Outbound calling or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Fluent in English and Spanish (Speak, Read, & Write).
• Comfortable following a structured script and handling objections.
• Proficient with CRM systems and multiple computer applications.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly discussions to explain benefits and enrollment opportunities.
• Address questions and objections while focusing on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Document call outcomes and enrollment activity accurately.
• Meet quality, productivity, and enrollment goals.
• Protect member information and follow privacy and compliance procedures.

Skills

Outbound calling

CRM experience

Bilingual English/Spanish

Active listening

Remote work readiness

Documentation accuracy

Independent work habit

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast‑paced healthcare enrollment program serving eligible health‑plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

$17 - $17 an hour

Pay $17/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 9:30 AM–8:00 PM Central Time with 1 Saturday per month

Paid Training - typically 1 week in length from 8:00am-5:00pm Mon‑Fri (MST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E‑verify program.