Bilingual Onsite Manager: HR & Client Relations

EmployBridge; St. Charles (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Holidays

Bonus potential

Job summary

EmployBridge in Charles, IL is seeking a Staff Performance Manager to supervise personnel and ensure timely, accurate delivery of client goods and services. The role focuses on coaching, performance reviews, and maintaining strong working relationships with supervisors and associates at the onsite site.

The ideal candidate will be bilingual (Spanish & English), experienced in customer service, HR/data management, and leading a team in a process-driven environment.

Qualifications

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Able to lead, organize and build effective and diverse teams.
• Must have seasoned critical thinking and problem-solving skills.
• Practical experience with operational software, Microsoft Office, and basic data management tools for analysis.
• Ability to communicate professionally and effectively across all platforms.
• Able to listen and respond to information effectively and influence decision makers.

Responsibilities

• Anticipate staffing requirements and develop value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
• Maintain timekeeping system and ensure payroll/invoicing is accurate.
• Provide productivity, headcount, attendance, and other reports at the client's request.
• Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation, safety training.
• Facilitate the initial treatment and reporting of workers' compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as the liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Other duties as assigned

Skills

Bilingual English & Spanish

Customer service leadership

HR and data management

Team leadership

Process-oriented mindset

Microsoft Office

Communication across platforms

Listening and influencing decisions

Tools

Microsoft Office

Job description

EmployBridge in Charles, IL is seeking a Staff Performance Manager to supervise personnel and ensure timely, accurate delivery of client goods and services. The role focuses on coaching, performance reviews, and maintaining strong working relationships with supervisors and associates at the onsite site.

The ideal candidate will be bilingual (Spanish & English), experienced in customer service, HR/data management, and leading a team in a process-driven environment.