Bilingual Onsite Contact Center Specialist (Spanish/English)

Fibre Federal Credit Union; Longview (WA); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Life & disability insurance

Paid vacation

Paid volunteer hours

6% 401(k) plan contribution

10 paid holidays

2 floating holidays

Growth opportunities

Job summary

Fibre Federal Credit Union is seeking a Full-Time Bilingual Virtual Contact Center Representative for our Longview, WA location. This on-site role supports members and non-members through video ITM sessions, email, chat, and secure messaging, delivering friendly service.

You will process transactions via ITM (transfers, payments, deposits, withdrawals), answer inquiries, monitor queues, and cross-sell core Credit Union services.

Qualifications

• Bilingual in Spanish and English required.
• High school diploma or equivalent required.
• Professionalism, reliability, and bondability expected.
• Ability to work Saturdays or weekends as needed.

Responsibilities

• Assist members via video ITM sessions, email, chat, and secure messaging with professionalism.
• Process ITM transactions including transfers, loan payments, deposits, and withdrawals.
• Provide credit union information and cross-sell services to members.
• Monitor and respond to member emails and work queues.
• Resolve ITM technical issues or arrange remote/onsite support as needed.

Skills

Bilingual Spanish/English

Excellent communication

Education

High school diploma or equivalent

Job description

Fibre Federal Credit Union is seeking a Full-Time Bilingual Virtual Contact Center Representative for our Longview, WA location. This on-site role supports members and non-members through video ITM sessions, email, chat, and secure messaging, delivering friendly service.

You will process transactions via ITM (transfers, payments, deposits, withdrawals), answer inquiries, monitor queues, and cross-sell core Credit Union services.