On‑Site Bilingual Chat Agent — Spanish/English

Credit Union of Texas; United States; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Credit Union of Texas is seeking a on-site Chat Agent to support a high‑volume member chat center. You will handle English and Spanish inquiries, guide members through Digital Banking tools, and process balance inquiries and transfers via chat, all while adhering to policy and procedures.

The role requires 1–2 years in a call center or customer service environment, with strong written communication and the ability to multitask in a fast-paced setting.

Qualifikationen

• Minimum 1–2 years of call centre or customer service experience.
• Bilingual proficiency in English and Spanish in professional business setting.
• Experience in a credit union or financial institution preferred.
• Ability to write clearly without slang, jargon, abbreviations, or informal language.

Aufgaben

• Provide prompt, accurate, and professional member support via chat conversations in English and Spanish.
• Answer questions related to CUTX products and services with clear written communication.
• Assist members with balance inquiries, account research, and general service needs via chat.
• Guide members in accessing digital services such as Mobile Banking and Online Banking.
• Accurately complete eligible member transactions through chat channels per procedures.
• Identify and escalate requests needing additional verification or cannot be completed via chat.
• Resolve member concerns with professionalism and empathy in writing.
• Maintain knowledge of products and services to support members effectively.
• Document all member interactions in appropriate systems.
• Support contact centre during high-volume periods or scheduled appointment days.
• Adhere to bylaws, regulations, and internal policies including BSA/AML and USA PATRIOT Act.

Kenntnisse

Bilingual English/Spanish

Strong written communication

Multitask across chat conversations

Interpreting member needs

MS Office proficiency

Knowledge of credit union products

Problem-solving skills

Adapt between chat/phone/appointments

Ability to work in fast-paced env

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Credit Union of Texas is seeking a on-site Chat Agent to support a high‑volume member chat center. You will handle English and Spanish inquiries, guide members through Digital Banking tools, and process balance inquiries and transfers via chat, all while adhering to policy and procedures.

The role requires 1–2 years in a call center or customer service environment, with strong written communication and the ability to multitask in a fast-paced setting.