Bilingual Online Sales Consultant - Homebuilder

Hakes Brothers

San Antonio (TX)

On-site

USD 42,000 - 64,000

Full time

2 days ago

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Job summary

Hakes Brothers is seeking an Online Sales Consultant to nurture and convert internet leads into home sales. You will respond via phone, text, email, live chat, and other channels, qualifying buyers and handing off qualified prospects to the New Home Advisor.

Maintain CRM records, follow up strategically, and re-engage inactive leads to boost appointments and conversions. You will regularly analyze lead data, report on performance, and stay current with community listings, pricing, incentives,

Qualifications

Bilingual (English & Spanish); communicates daily with Spanish speaking homebuyers.
Ability to work in office full-time.
Strong sales communication and objection-handling skills with the ability to identify buyer concerns, provide appropriate information, and move prospects toward the next step in the homebuying process.
Excellent written and verbal communication; professional phone, text, email, and live-chat.
Strong organizational and time-management skills with the ability to manage a high volume of leads and follow-up.
Ability to work independently, prioritize opportunities, and maintain consistent follow-up.
Strong customer-service orientation and ability to build rapport quickly through digital and telephone communication.
Ability to analyze lead and conversion data and identify trends or opportunities for improvement.
Attention to detail and commitment to maintaining accurate CRM records.

Responsibilities

Engage prospects through phone, text, email, live chat, and other digital channels to provide timely responses throughout the lead-nurturing process.
Qualify online prospects by identifying buying timeline, location preferences, price range, financing status, and more.
Provide immediate live chat response during session hours.
Handoff qualified prospects to the appropriate New Home Advisor with CRM notes.
Implement targeted follow-up via CRM systems according to buyers' needs.
Maintain accurate CRM records for reporting and attribution.
Re-engage aged or inactive leads through targeted outreach campaigns.
Manage appointment confirmations, rescheduling, and no-shows to maximize conversions.
Track and report conversion statistics and meet benchmarks.
Provide feedback between Marketing and Sales on lead quality and buyer requests.