Online Sales Consultant

Hakes-Brothers-1; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Hakes Brothers in Albuquerque, NM is seeking an Online Sales Consultant to nurture and convert internet leads into home sales. You will respond to inquiries, qualify prospects, manage lead information in the CRM, and coordinate with New Homes Sales Professionals.

The role requires an associate degree, strong web/email automation and CRM experience (HubSpot preferred), and a flexible schedule including Saturdays and evenings.

Qualifications

• Associate's degree in a relevant area required.
• Advanced web, email automation, and CRM experience required.
• HubSpot CRM experience preferred.
• Flexible schedule including Saturdays and evenings.

Responsibilities

• Provide immediate response to online leads and live chats.
• Enter leads into CRM and maintain until transfer to Sales Professional.
• Follow up with leads via CRM to schedule appointments.
• Set and confirm appointments with Sales Professionals and follow up as needed.
• Track conversion statistics (leads to sales) and report findings.
• Maintain knowledge of all communities and update materials as needed.
• Keep marketing collateral and dedicated lead contact information up to date.

Skills

CRM experience

Web & email automation

Google Suite

Sales orientation

Education

Associate's degree

Tools

HubSpot CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Albuquerque, NM, US

The Online Sales Consultant (OSC) is a vital part of the Sales and Marketing team at Hakes Brothers. This position is responsible for nurturing and converting internet leads to home sales by responding to, qualifying, and managing online lead information requests. Job responsibilties include:

• Provide immediate response to all online leads.
• Provide immediate live chat response (based upon agreed live chat session hours).
• Add new online leads into designated CRM and maintain that information until the lead is transferred to a New Homes Sales Professional.
• Responsible for implementing a targeted follow-up process, via the CRM system, for all online leads consistent with buyers' specific needs.
• Follow up multiple times with each online lead until an appointment is set to meet with a New Homes Sales Professional.
• Set and confirm appointments with the New Home Sales Professionals, with appropriate follow up as needed.
• Track and report on conversion statistics (leads/converted, appointments set/appointments kept, appointments/sales).
• Maintain current knowledge of all communities (recommended site visit to each community once a year).
• Send out marketing collateral requested by online leads.
• Maintain a dedicated phone number and voicemail for online leads.
• Remain current with the Hakes Brothers website and makes recommendations as needed.
• Always look, dress and speak professionally.
• Other duties as assigned.

Education

• Required: Associate's Degree in relevant area

Experience / Qualifications

• Required: Advanced web, e-mail automation, and CRM database experience
• Preferred: HubSpot CRM experience

Skills / Abilities

• Must have a flexible work schedule and ability to work Saturdays and evenings
• Current working knowledge of homebuilding and residential real estate industry
• Enjoy sales and marketing activities
• High energy, positive, "can-do" attitude
• Strong computer skills, including Google Suite and spreadsheet applications
• Detail-oriented, customer-focused follow-up skills
• Excellent e-mail writing and telephone communication skills
• Solid organizational, planning, and managing skills
• Work well in an unstructured environment and can quickly tackle ad-hoc projects with minimal supervision
• Preferred: Bilingual (written and spoken)

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds, occasionally