Bilingual On-Site Customer Service & Sales Support

SRS Distribution Inc.; Chantilly (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly/bi-weekly pay

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

SRS Building Products - Chantilly is hiring a Customer Service Representative to deliver exceptional counter and phone service to walk-in customers. You will coordinate with sales, drivers, and warehouse to ensure timely order fulfillment and accurate records.

This on-site role emphasizes bilingual communication and a proactive, customer-centric approach. Minimum 1–2 years in customer service is expected, with a high school diploma required and Associate’s or bachelor’s degree preferred.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM and ERP platforms for order entry and transactions.
• Strong interpersonal and team-oriented mindset.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues, and maintains accurate customer records.
• Engages walk-in customers with counter sales and coordinates with sales, drivers, and warehouse.
• Manages phone inquiries, processes ERP transactions, and contributes to sales opportunities.
• Upholds company values and compliance; uses bilingual English/Spanish to enhance experience.

Skills

Customer service

Phone handling

Bilingual English/Spanish

Interpersonal skills

Team collaboration

Problem solving

Education

High school diploma or equivalent

Associate’s or bachelor’s degree (preferred)

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Chantilly is hiring a Customer Service Representative to deliver exceptional counter and phone service to walk-in customers. You will coordinate with sales, drivers, and warehouse to ensure timely order fulfillment and accurate records.

This on-site role emphasizes bilingual communication and a proactive, customer-centric approach. Minimum 1–2 years in customer service is expected, with a high school diploma required and Associate’s or bachelor’s degree preferred.