Bilingual Customer Service Rep for Build Materials

SRS Building Products - Chantilly; Chantilly (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive weekly pay

401(k) with company match

Employee Stock Purchase Program

Paid Vacation & Holidays

Medical/Dental/Vision

Job summary

SRS Building Products - Chantilly is seeking a Customer Service Representative to support walk-in customers, process orders, and collaborate with sales, drivers, and warehouse teams at the Chantilly location. The role emphasizes delivering superior counter and phone service and leveraging CRM/ERP tools to manage customer data and transactions.

The ideal candidate will be proactive, customer-focused, tech-savvy, and align with the “Make Money and Have Fun” culture, with growth opportunities in

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Active listening

CRM systems

ERP platforms

Team collaboration

Sales support

Bilingual English/Spanish

Driver's license

Work authorization US

Background checks & drug screen

Education

High school diploma

Associate's or Bachelor's in communications or business

Tools

CRM

ERP

Job description

SRS Building Products - Chantilly is seeking a Customer Service Representative to support walk-in customers, process orders, and collaborate with sales, drivers, and warehouse teams at the Chantilly location. The role emphasizes delivering superior counter and phone service and leveraging CRM/ERP tools to manage customer data and transactions.

The ideal candidate will be proactive, customer-focused, tech-savvy, and align with the “Make Money and Have Fun” culture, with growth opportunities in