Bilingual Omni-Channel Sales & Customer Care - Nonprofit

Para La Naturaleza, Inc.; San Juan (PR); On-site; USD 32,000 - 52,000; Full time

Job summary

Para la Naturaleza, Inc. in San Juan, PR, seeks a Sales Representative to handle customer service across phone, email, chats, text, social media, and in-person interactions for orders and operations in store and online.

You will process orders, manage inventory, pack and ship, handle returns, and perform reporting and administrative tasks, with flexibility for extended hours and travel within Puerto Rico.

Qualifications

• Bachelor’s degree from an accredited University.
• 1-2 years of experience in similar position or in functions related to customer service, inventory, sales, and cash management.
• Knowledge of computer programs: Internet, Windows, MAC OS, MS Office (Word, Excel, Power Point), Outlook, CRM and POS.
• Excellent interpersonal skills
• Strong Communication skills, both written and verbal in English and Spanish
• Teamwork oriented
• Availability and flexibility to work extended hours, weekends, holidays, and travel within or outside of Puerto Rico.
• Puerto Rico driver’s license

Responsibilities

• Provide customer service via phone, email, chats, text messages, social media, and in person regarding orders, reservations and operations in both physical and digital store.
• Assist customers visiting our store, process orders, and access the retail and online sales system to check for new orders and process them promptly.
• Pack and ship orders, restock shipping supplies and physical store materials, handle returns, manage inventory.
• Participate in meetings and perform administrative tasks, including reports.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Teamwork

Flexibility

Education

Bachelor's degree

Tools

CRM

POS

MS Office

Job description

Para la Naturaleza, Inc. in San Juan, PR, seeks a Sales Representative to handle customer service across phone, email, chats, text, social media, and in-person interactions for orders and operations in store and online.

You will process orders, manage inventory, pack and ship, handle returns, and perform reporting and administrative tasks, with flexibility for extended hours and travel within Puerto Rico.