Hybrid Bilingual Call Center Specialist (English/Spanish)

Optum; San Juan (PR); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Hybrid work after training

Job summary

Optum is hiring a Customer Service Representative in San Juan, PR, operating in a hybrid model after training. The role handles inbound and outbound calls, schedules appointments, verifies insurance, and maintains patient records with HIPAA compliance.

The position requires 1+ years of customer service experience and proficiency in English and Spanish, along with strong communication and system navigation skills.

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Verbal and written professional proficiency in English and Spanish.
• Proven ability to learn and navigate complex computer systems.
• Ability to commit to a 40-hour workweek, including weekends and holidays, in a 24/7 operational environment.

Responsibilities

• Handle inbound and outbound calls to identify patient needs and provide support.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Enter and update patient information in the scheduling system.
• Verify insurance eligibility and identify payer sources.
• Review and update patient demographics and consent forms.
• Create new patient accounts as needed.
• Transfer calls or relay messages to physicians and nurses.
• Maintain patient confidentiality per HIPAA policies.
• Document interactions and resolutions accurately.
• Manage a customer call while maintaining performance and quality standards.

Skills

Bilingual English/Spanish

Strong communication

Problem solving

Tools

Microsoft Word/Excel

Google Docs/Sheets

Job description

Optum is hiring a Customer Service Representative in San Juan, PR, operating in a hybrid model after training. The role handles inbound and outbound calls, schedules appointments, verifies insurance, and maintains patient records with HIPAA compliance.

The position requires 1+ years of customer service experience and proficiency in English and Spanish, along with strong communication and system navigation skills.