Bilingual Sales & Customer Experience Lead - In-store/Online

Fideicomiso De Conservacion; San Juan (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Para la Naturaleza in Puerto Rico seeks a Sales Representative to deliver customer service across phone, email, chats, text, social media, and in-person channels for orders, reservations and store operations. This role covers both the physical and online store, including order processing and inventory management.

The successful candidate will assist customers visiting the store, process orders, pack/shipping, and perform admin tasks with reporting duties as required.

Qualifications

• Bachelor’s degree from an accredited university.
• 1–2 years in customer service, sales, or related roles.
• Proficient in Windows, MAC OS, MS Office, Outlook, CRM, and POS.
• Excellent interpersonal and written/verbal communication in English and Spanish.
• Willing to work extended hours, weekends, travel within or outside Puerto Rico.

Responsibilities

• Assist customers in-store and via phone, email, chats, and social channels.
• Process orders and reservations, and manage in-store and online sales.
• Access retail and online systems to check new orders and process promptly.
• Pack and ship orders, restock shipping supplies and store materials.
• Handle returns, manage inventory, and contribute to reports and meetings.

Skills

Customer service

Communication skills

Teamwork

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

CRM

POS

MS Office

Job description

Para la Naturaleza in Puerto Rico seeks a Sales Representative to deliver customer service across phone, email, chats, text, social media, and in-person channels for orders, reservations and store operations. This role covers both the physical and online store, including order processing and inventory management.

The successful candidate will assist customers visiting the store, process orders, pack/shipping, and perform admin tasks with reporting duties as required.