Bilingual Office Coordinator & Front Desk Lead

Esperanza; Philadelphia (Philadelphia County); On-site; USD 34,000 - 46,000; Full time

Job summary

Esperanza Tec Centro Philadelphia seeks an Office Coordinator/Receptionist to greet visitors, answer inquiries, and provide essential administrative support at the front desk of a busy community center.

You will manage schedules, coordinate events, handle correspondence, and track office supplies while maintaining a welcoming, organized environment and collaborating with staff and partners.

Qualifications

• Bilingual in English and Spanish is required.
• High School Diploma or GED; Associate degree preferred.
• Minimum of two years of office administration or customer service experience.
• Strong organizational and time-management skills.

Responsibilities

• Greet visitors and provide information in a courteous, professional manner.
• Ensure guests sign in and guide them according to their needs.
• Manage phone calls, emails, and inquiries, directing them to appropriate staff.
• Maintain the front office area, ensuring it is clean, organized, and functional.
• Perform clerical duties including data entry, filing, copying, and document preparation.
• Maintain general familiarity with the trades offered by the Center and the services provided by Esperanza.
• Schedule appointments, meetings, workshops, and events.
• Coordinate logistics for job fairs, orientations, and community activities.
• Maintain and update contact lists and visitor records.
• Assist in event or classroom setup and cleanup as needed.
• Provide support for program outreach such as preparing flyers, managing mailing lists, or assisting with job fair preparation.
• Assist with compiling data for internal and external reporting needs.
• Track and manage inventory of office supplies, submitting purchase requests when needed.
• Maintain an organized supply storage area and ensure items are properly labeled and accessible.
• Operate standard office equipment (copiers, phones, fax machines, etc)
• Record and distribute meeting minutes and maintain meeting calendars.
• Serve as a liaison between staff, students, and external partners.
• Support onboarding and internal communications between departments.
• Provide accurate information and maintain a helpful, professional tone.
• Assist in drafting internal and external correspondence.
• Manage all message boards throughout the Center.
• This job description is not intended to be all-inclusive. The Receptionist may be required to perform other duties as assigned in support of office operations.

Skills

Bilingual English/Spanish

Organization skills

Time management

Customer service

Education

High School Diploma or GED

Associate degree preferred

Tools

Office equipment operation

Job description

Esperanza Tec Centro Philadelphia seeks an Office Coordinator/Receptionist to greet visitors, answer inquiries, and provide essential administrative support at the front desk of a busy community center.

You will manage schedules, coordinate events, handle correspondence, and track office supplies while maintaining a welcoming, organized environment and collaborating with staff and partners.