Bilingual Mortgage Solutions Advisor

Inteletech Global, Inc.; Charlotte (NC); On-site; USD 38,572 - 42,705; Full time

Job summary

Inteletech Global, Inc. in Charlotte, North Carolina, is looking for a Call Center Specialist to provide exceptional client care. This position involves answering inbound calls and initiating outbound calls to help clients with their financing needs, including mortgages and home equity lines.

The ideal candidate will have at least 1 year of sales and mortgage experience and must be bilingual in Spanish. The role requires effective communication and customer service skills, as well as the ability to work under pressure.

Qualifications

• 1+ year of sales and mortgage experience required.
• Bilingual in Spanish required.
• Ability to manage end-to-end client origination experience.

Responsibilities

• Provide exceptional client care.
• Answers inbound and makes outbound calls to assist clients.
• Utilize multiple technology systems to assist customers.

Skills

Attention to Detail

Client Solutions Advisory

Customer and Client Focus

Oral Communications

Written Communications

Client Management

Loan Structuring

Pipeline Management

Problem Solving

Collaboration

Credit Documentation Requirements

Critical Thinking

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School

Job description

Inteletech Global, Inc. in Charlotte, North Carolina, is looking for a Call Center Specialist to provide exceptional client care. This position involves answering inbound calls and initiating outbound calls to help clients with their financing needs, including mortgages and home equity lines.

The ideal candidate will have at least 1 year of sales and mortgage experience and must be bilingual in Spanish. The role requires effective communication and customer service skills, as well as the ability to work under pressure.