Bilingual Mortgage Operations Leader

CCM CrossCountry Mortgage, LLC; Rockville (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Bilingual Operations Manager in Rockville to oversee the loan process from application to close. You will partner with internal teams and clients to qualify and process loans, verify employment, review funding packages, and assist with closing documents and special projects.

The role requires 2+ years in mortgage or lending (Underwriter/Processor/Originator), Spanish and English fluency, and knowledge of regulatory guidelines.

Qualifications

• Fluency in Spanish and English to communicate with diverse internal and external customers.
• High school diploma or equivalent.
• Minimum 2 years of mortgage or lending experience as Underwriter, Processor or Originator.
• Operations management experience preferred.
• Knowledge of federal, state and regulatory mortgage industry rules.
• Experience using Microsoft Office (Word, Excel, Outlook).
• Ellie Mae Encompass experience preferred.

Responsibilities

• Oversee the loan process from initial application to close of file.
• Coordinate with internal teams and external clients on loan qualification and processing.
• Conduct Verifications of Employment and review funding packages and closing docs.
• Assist in loan assignments and special projects across teams (processors, underwriters, closers).
• Maintain pipeline management to ensure timely processing within deadlines.
• Provide regular updates and reporting on branch pipeline status to Branch Manager.
• Support with post-consummation closing disclosures and refund checks.
• Liaise between the branch and corporate underwriting operations.
• Collaborate on special projects and ensure efficient cross-functional workflows.

Skills

Fluency in Spanish

Fluency in English

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Tools

Ellie Mae Encompass

Microsoft Office

Job description

CrossCountry Mortgage, LLC is seeking a Bilingual Operations Manager in Rockville to oversee the loan process from application to close. You will partner with internal teams and clients to qualify and process loans, verify employment, review funding packages, and assist with closing documents and special projects.

The role requires 2+ years in mortgage or lending (Underwriter/Processor/Originator), Spanish and English fluency, and knowledge of regulatory guidelines.