Bilingual Mortgage Escrow Specialist – Detail‑Driven

Onetrust-International-LL; San Juan (PR); On-site; USD 36,000 - 60,000; Full time

Job summary

OneTrust International in San Juan, Puerto Rico seeks an organized Mortgage Escrow Specialist to manage escrow accounts, process payments, analyze statements and ensure regulatory compliance. You will handle borrower inquiries with professionalism.

The ideal candidate has 3–5 years in mortgage servicing and escrow, bilingual in English and Spanish, and strong time management, attention to detail, and integrity to maintain accurate records and timely reporting.

Qualifications

• Minimum 3-5 years mortgage servicing experience.
• Minimum 3-5 years in escrow servicing.

Responsibilities

• Process tax and insurance payments accurately and on schedule.
• Perform escrow analyses and complete required annual account reconciliations.
• Respond promptly and professionally to borrower questions regarding escrow accounts.
• Research and resolve escrow shortages, surpluses, and related account discrepancies.
• Maintain complete and accurate escrow account records and supporting documentation.
• Ensure all escrow activities comply with applicable regulatory and investor requirements.
• Prepare timely and accurate reports on escrow account activity.
• Assist with reconciling escrow accounts and resolving identified variances.

Skills

Communication skills

Interpersonal skills

Integrity

Time management

Attention to detail

Bilingual English/Spanish

Loss mitigation systems

Job description

OneTrust International in San Juan, Puerto Rico seeks an organized Mortgage Escrow Specialist to manage escrow accounts, process payments, analyze statements and ensure regulatory compliance. You will handle borrower inquiries with professionalism.

The ideal candidate has 3–5 years in mortgage servicing and escrow, bilingual in English and Spanish, and strong time management, attention to detail, and integrity to maintain accurate records and timely reporting.