Bilingual Mortgage Servicing Support Specialist

OneTrust International LLC; San Juan (PR); On-site; USD 38,000 - 54,000; Full time

Job summary

OneTrust International LLC is seeking a customer-focused professional to serve as the primary contact for borrowers on mortgage servicing inquiries. You will provide accurate loan information, resolve issues, and deliver an exceptional borrower experience while ensuring regulatory and company compliance.

The role requires 3–5 years in mortgage servicing or related financial services, strong English/Spanish communication, and familiarity with CRM and servicing systems.

Qualifications

• 3–5 years of experience in mortgage servicing, customer service, or related financial services.
• Proven ability to resolve borrower inquiries professionally and promptly.
• Experience using CRM, servicing, or customer support systems.
• Strong communication skills, both written and verbal, in English and Spanish.

Responsibilities

• Serve as primary point of contact for borrowers regarding mortgage servicing inquiries.
• Provide accurate information on loan status, payments, escrow, and servicing matters.
• Resolve account issues, document interactions, and escalate complex cases as needed.
• Ensure compliance with policies, investor guidelines, regulatory requirements, and company standards.

Skills

Customer service

Verbal and written communication

Problem solving

Time management

Bilingual English/Spanish

Tools

CRM software

Servicing systems

Job description

OneTrust International LLC is seeking a customer-focused professional to serve as the primary contact for borrowers on mortgage servicing inquiries. You will provide accurate loan information, resolve issues, and deliver an exceptional borrower experience while ensuring regulatory and company compliance.

The role requires 3–5 years in mortgage servicing or related financial services, strong English/Spanish communication, and familiarity with CRM and servicing systems.