Mortgage Servicing Research & Insights Analyst

OneTrust International LLC; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

OneTrust International LLC seeks a highly organized professional to perform in-depth research and analysis of borrower accounts, addressing complex inquiries and supporting customer service initiatives. You will evaluate account history, identify discrepancies, and provide reporting and recommendations.

The role requires 3–5 years of mortgage servicing experience, strong analytical skills, and bilingual English/Spanish communication.

Qualifications

• 3–5 years of experience in mortgage servicing or loan operations.
• Strong analytical and reporting abilities.
• Bilingual English/Spanish required.

Responsibilities

• Research and evaluate borrower account histories to identify issues and resolution opportunities.
• Investigate and resolve complex loan servicing inquiries promptly and accurately.
• Prepare comprehensive account analyses, summaries, and detailed reports.
• Collaborate with customer service and collections to improve outcomes.
• Monitor borrower activity and analyze trends to identify risks and solutions.
• Suggest workflow improvements to increase efficiency and quality of service.
• Ensure compliance with federal, state, investor, and company requirements.
• Maintain thorough documentation of research and resolutions.

Skills

Mortgage servicing research

Customer account investigations

Data analysis

Reporting

Bilingual English/Spanish

Tools

Servicing platforms

Research tools

Reporting systems

Job description

OneTrust International LLC seeks a highly organized professional to perform in-depth research and analysis of borrower accounts, addressing complex inquiries and supporting customer service initiatives. You will evaluate account history, identify discrepancies, and provide reporting and recommendations.

The role requires 3–5 years of mortgage servicing experience, strong analytical skills, and bilingual English/Spanish communication.