Bilingual Escrow Specialist — Mortgage Servicing

OneTrust International LLC; San Juan (PR); On-site; USD 55,000 - 75,000; Full time

Job summary

OneTrust International LLC in the United States is seeking a highly organized mortgage loan escrow specialist to manage escrow accounts, process payments, and ensure regulatory compliance with accuracy and efficiency.

The role emphasizes responding to borrower inquiries, performing analyses, maintaining records, and generating reports, with a bilingual English/Spanish requirement and a commitment to quality service. This position is on-site in the San Juan area.

Qualifications

• Minimum 3–5 years mortgage servicing experience.
• Minimum 3–5 years in escrow servicing.
• Fully bilingual (English/Spanish).

Responsibilities

• Process tax and insurance payments accurately and on schedule.
• Perform escrow analyses and complete required annual account reconciliations.
• Respond promptly and professionally to borrower questions regarding escrow accounts.
• Research and resolve escrow shortages, surpluses, and related account discrepancies.
• Maintain complete and accurate escrow account records and supporting documentation.
• Ensure all escrow activities comply with applicable regulatory and investor requirements.
• Prepare timely and accurate reports on escrow account activity.
• Assist with reconciling escrow accounts and resolving identified variances.

Skills

Communication

Interpersonal skills

Professional integrity

Time management

Attention to detail

Bilingual English/Spanish

Job description

OneTrust International LLC in the United States is seeking a highly organized mortgage loan escrow specialist to manage escrow accounts, process payments, and ensure regulatory compliance with accuracy and efficiency.

The role emphasizes responding to borrower inquiries, performing analyses, maintaining records, and generating reports, with a bilingual English/Spanish requirement and a commitment to quality service. This position is on-site in the San Juan area.