Bilingual Mortgage Customer Success Agent - Remote

FailSafe Communications; Moorestown Township (NJ); Remoto; USD 35.000 - 50.000; Tempo integral

Resumo da vaga

Freedom Mortgage in Moorestown, New Jersey is seeking a Customer Success Agent for mortgage servicing. This full-time remote role requires local presence in Jacksonville, FL and bilingual Spanish and English communication.

You will support our Call Center operations, answer inquiries, resolve issues, and maintain confidentiality and data security in a fast-paced environment. Responsibilities include inbound/outbound calls, providing loan information, meeting deadlines, and working with a team to

Qualificações

• Must be local to Jacksonville, FL and fluent in both Spanish and English.
• High School Diploma or GED required.
• 0-1 years related work experience preferred.

Responsabilidades

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Performs other related duties as assigned.

Formação

High School Graduate/GED

Descrição da vaga

Freedom Mortgage in Moorestown, New Jersey is seeking a Customer Success Agent for mortgage servicing. This full-time remote role requires local presence in Jacksonville, FL and bilingual Spanish and English communication.

You will support our Call Center operations, answer inquiries, resolve issues, and maintain confidentiality and data security in a fast-paced environment. Responsibilities include inbound/outbound calls, providing loan information, meeting deadlines, and working with a team to