Mortgage Call Center Agent - Bilingual Customer Care

MidFirst Bank - Default; Oklahoma City (OK); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Monthly performance-based incentive-

Flexible schedules (full/part-time)

Bilingual pay differential: +$2/hour (

Extensive on-the-job training

Friendly business casual atmosphere

Job summary

Midland Mortgage, a division of MidFirst Bank, is seeking a Mortgage Call Center Agent to provide telephone support for mortgage servicing inquiries. You will handle inbound and outbound calls, accept payments, provide documents, and assist borrowers in staying in their homes while ensuring regulatory compliance and a positive customer experience.

The role offers on-site work, classroom-style training, performance bonuses, and Spanish/English bilingual pay differentials.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Strong communication, problem-solving, and attention to detail.
• Call center or mortgage servicing experience encouraged to apply.

Responsibilities

• Handle inbound and outbound calls to assist Midland Mortgage customers.
• Own the customer experience and meet performance benchmarks.
• Respond empathetically, document interactions, and escalate complex cases as needed.
• Ensure compliance with regulatory guidelines in all communications.

Skills

Customer service

Call center

Bilingual (Spanish/English)

Education

High School diploma or equivalent

Job description

Midland Mortgage, a division of MidFirst Bank, is seeking a Mortgage Call Center Agent to provide telephone support for mortgage servicing inquiries. You will handle inbound and outbound calls, accept payments, provide documents, and assist borrowers in staying in their homes while ensuring regulatory compliance and a positive customer experience.

The role offers on-site work, classroom-style training, performance bonuses, and Spanish/English bilingual pay differentials.