Bilingual Mobile Sales & Service Associate

T-MOBILE USA, Inc.; Potomac Mills (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Health Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, delivering personalized device and service solutions.

The role emphasizes customer service, sales, and hands-on demonstrations of technology with strong emphasis on bilingual communication and teamwork. The position offers hourly pay with training pay during onboarding, opportunities for promotions, annual stock grants, and a broad benefits package including health, dental, vision, 401(k), and

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience is a plus.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Perform other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Bilingual English/Spanish

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to engage customers in a fast-paced retail environment, delivering personalized device and service solutions.

The role emphasizes customer service, sales, and hands-on demonstrations of technology with strong emphasis on bilingual communication and teamwork. The position offers hourly pay with training pay during onboarding, opportunities for promotions, annual stock grants, and a broad benefits package including health, dental, vision, 401(k), and