Bilingual Mobile Associate - Tech & Customer Solutions

T-MOBILE USA, Inc.; San Juan Capistrano (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Sign-on bonus

Annual stock grant

Employee stock purchase plan

401(k) plan

Paid time off

Paid holidays

Health/dental/vision insurance

Discounts

Job summary

T-Mobile USA, Inc. is hiring a Customer Service and Sales Associate to support in-store operations, engaging customers and delivering personalized technology and service solutions.

The role emphasizes building relationships, completing training, and using digital tools to demonstrate network coverage and benefits. Starting hourly base pay is $19.50 with $5 training pay, with on-the-job training during the first 90 days and an annualized incentive target of $18,000.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Customer Service and Sales Associate to support in-store operations, engaging customers and delivering personalized technology and service solutions.

The role emphasizes building relationships, completing training, and using digital tools to demonstrate network coverage and benefits. Starting hourly base pay is $19.50 with $5 training pay, with on-the-job training during the first 90 days and an annualized incentive target of $18,000.