Bilingual Mobile Sales Associate – Store-in-Store

T-Mobile; Avondale (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee stock grants

Employee stock purchase plan

Health insurance

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced store environment, educate them on products, and drive sales using solution-based recommendations.

The role includes training, onboarding, and building relationships with local teams; salary starts at $18 base with $5 training pay, transitioning to $20/hour with incentives and stock grants, plus comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience; Retail environment preferred.
• legally authorized to work in the United States.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
• Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Skills

Coaching

Communication

Customer Engagement

Customer Needs Identification

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Techniques

Age 18+

Work Authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced store environment, educate them on products, and drive sales using solution-based recommendations.

The role includes training, onboarding, and building relationships with local teams; salary starts at $18 base with $5 training pay, transitioning to $20/hour with incentives and stock grants, plus comprehensive benefits.