Bilingual Mobile Expert & Customer Solutions

T-Mobile; Toledo (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

Join T-Mobile as a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

The role emphasizes engaging customers, using digital tools to showcase plans, and completing training on retail processes and wireless tech. Benefits include stock grants, 401(k), and comprehensive rewards.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Legal right to work in the United States.
• At least 18 years of age.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

Join T-Mobile as a Retail Associate to assist customers with technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction and loyalty.

The role emphasizes engaging customers, using digital tools to showcase plans, and completing training on retail processes and wireless tech. Benefits include stock grants, 401(k), and comprehensive rewards.