Bilingual Mobile Associate (Spanish) — Tech & Plans

tmobile; Lansing (IL); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Stock incentives

Job summary

T-Mobile USA, Inc. is seeking a Bilingual Mobile Associate to help customers explore technology, find solutions, and stay connected. You will use multilingual communication to create a welcoming experience for a diverse customer base.

The role offers competitive hourly pay, on-the-job training, stock grants, and a comprehensive benefits package, plus growth opportunities across channels.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail preferred.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Bilingual communication

Customer service

Sales

Problem solving

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Bilingual Mobile Associate to help customers explore technology, find solutions, and stay connected. You will use multilingual communication to create a welcoming experience for a diverse customer base.

The role offers competitive hourly pay, on-the-job training, stock grants, and a comprehensive benefits package, plus growth opportunities across channels.