Bilingual Member Support Specialist - Remote

Lever, Inc.; Jackson (MS); Remote; USD 32,000 - 36,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound/outbound calls, texts, emails, and manage cases to ensure accuracy and a positive experience.

This remote role serves residents in AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY. Requires bilingual English/Spanish, HS diploma, 1 year customer service, strong communication, and CRM

Qualifications

• Fluent in English and Spanish, spoken and written.
• High school diploma or equivalent.
• 1 year in customer service or call center preferred.
• Strong attention to detail and empathy.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues at first contact when possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Bilingual English/Spanish

CRM proficiency

Customer service

Active listening

Communication

Time management

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound/outbound calls, texts, emails, and manage cases to ensure accuracy and a positive experience.

This remote role serves residents in AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY. Requires bilingual English/Spanish, HS diploma, 1 year customer service, strong communication, and CRM