Remote Bilingual Member Support Specialist (EN/ES)

Lever, Inc.; Augusta (GA); Remote; USD 18,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles inbound and outbound calls, texts, emails, and case management, ensuring accurate documentation and a positive customer experience.

The ideal candidate will have bilingual English/Spanish abilities, strong verbal and written communication, and experience with CRM systems.

Qualifications

• Fluent in English and Spanish (spoken and written).
• High school diploma or equivalent.
• At least 1 year in customer service, call center, support, or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening abilities.
• Strong interpersonal and relationship-building skills.
• Clear, professional, and empathetic communication.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible.
• Escalate complex issues to appropriate teams.
• Follow established processes and compliance requirements.
• Maintain accurate records and data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

English fluency

Spanish fluency

Customer service experience

Communication skills

Active listening

CRM familiarity

Data entry

Education

High school diploma

Tools

CRM software

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles inbound and outbound calls, texts, emails, and case management, ensuring accurate documentation and a positive customer experience.

The ideal candidate will have bilingual English/Spanish abilities, strong verbal and written communication, and experience with CRM systems.