Remote Member Support Specialist - Multichannel Care

Lever, Inc.; Columbia (SC); On-site; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, and emails while managing cases and documenting interactions for a positive customer experience. This remote role serves residents of multiple states including SC, GA, TX, and others.

The ideal candidate communicates clearly, listens actively, and maintains accuracy across tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Verbal and written communication

Active listening

Interpersonal skills

Empathy

Attention to detail

Multi-tasking

Time management

Teamwork

CRM systems

Data entry

Education

High school diploma or equivalent

Tools

CRM systems

Case management software

Data entry tools

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, handling calls, texts, and emails while managing cases and documenting interactions for a positive customer experience. This remote role serves residents of multiple states including SC, GA, TX, and others.

The ideal candidate communicates clearly, listens actively, and maintains accuracy across tasks in a fast-paced environment.