Bilingual Member Support Specialist

Five Star Solutions; South Carolina; Remote; USD 18,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles calls, texts, emails, and case work, documenting interactions and ensuring a positive experience.

The ideal candidate communicates well, pays attention to detail, and can juggle multiple priorities in a fast-paced environment. Remote position available for eligible states, with paid training and benefit eligibility.

Qualifications

• Fluent in English and Spanish (read, write, speak).
• High school diploma or equivalent.
• 1+ year in customer service, call center, or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal abilities.
• Detail oriented with data accuracy.
• Ability to manage multiple tasks and priorities.
• Proficient with CRM and case management tools.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact where possible.
• Escalate complex issues to appropriate team.
• Follow established processes and compliance requirements.
• Maintain data integrity and timely case follow-up.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve concerns.
• Provide a positive, empathetic customer experience.

Skills

Bilingual: English/Spanish

Excellent communication

Active listening

Organizational skills

Multitasking

Team player

Data entry

Education

High school diploma

Tools

CRM systems

Case management software

Customer support systems

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

• Must be able to Speak, Read, & Write fluently in English & Spanish
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

$16 - $16 an hour

Starting pay - $16/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 9:00am-7:00pm (CST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.