Bilingual Member Support Specialist

Lever, Inc.; Birmingham, Northern (AL, KY); Hybrid; USD 18,000 - 26,000; Full time

Job summary

Lever, Inc. is seeking a Member Support Specialist to be the first contact for members and clients. This remote position serves customers via calls, texts, emails, and case management, with a focus on clear communication and accuracy.

The ideal candidate communicates well in English and Spanish, has at least a high school diploma, and can handle multiple priorities in a fast-paced environment. Training is provided and the role runs Monday–Friday from 9:00am–7:00pm CST with benefits after 60 days.

Qualifications

• Must speak, read and write fluent English and Spanish.
• High school diploma or equivalent.
• At least 1 year in customer service, call center, support or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM and case management systems; data entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to inquiries via text, email and other channels.
• Create, update and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact when possible and escalate complex cases.
• Follow processes and ensure data integrity; meet SLAs.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic customer experience.

Skills

Bilingual English/Spanish

Excellent communicator

Strong interpersonal skills

Attention to detail

Multitasking

Team player

Independent worker

CRM proficiency

Data entry skills

Education

High school diploma

Tools

CRM

Case management systems

Data entry

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This roleis responsible forhandling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

• Must be able to Speak, Read, & Write fluently in English & Spanish
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiencywith CRM, case management, or customer support systems.
• Basic computer anddata-entryskills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to theappropriate teamwhen necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintainaccuraterecords and ensure data integrity.
• Monitor open cases and follow up as needed to ensuretimelyresolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Providea positive, empathetic, and professional customer experience.

$16 - $16 an hour

Starting pay - $16/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 9:00am-7:00pm (CST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.