Bilingual Member Support Advocate (EN/ES) - Remote

Five Star Solutions; South Carolina; Remote; USD 18,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles calls, texts, emails, and case work, documenting interactions and ensuring a positive experience.

The ideal candidate communicates well, pays attention to detail, and can juggle multiple priorities in a fast-paced environment. Remote position available for eligible states, with paid training and benefit eligibility.

Qualifications

• Fluent in English and Spanish (read, write, speak).
• High school diploma or equivalent.
• 1+ year in customer service, call center, or case management preferred.
• Strong verbal and written communication skills.
• Excellent active listening and interpersonal abilities.
• Detail oriented with data accuracy.
• Ability to manage multiple tasks and priorities.
• Proficient with CRM and case management tools.

Responsibilities

• Handle inbound and outbound calls professionally.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact where possible.
• Escalate complex issues to appropriate team.
• Follow established processes and compliance requirements.
• Maintain data integrity and timely case follow-up.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve concerns.
• Provide a positive, empathetic customer experience.

Skills

Bilingual: English/Spanish

Excellent communication

Active listening

Organizational skills

Multitasking

Team player

Data entry

Education

High school diploma

Tools

CRM systems

Case management software

Customer support systems

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. This remote role handles calls, texts, emails, and case work, documenting interactions and ensuring a positive experience.

The ideal candidate communicates well, pays attention to detail, and can juggle multiple priorities in a fast-paced environment. Remote position available for eligible states, with paid training and benefit eligibility.