Bilingual Member Support Specialist

Lever, Inc.; Norman (OK); Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Remote work

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is hiring a Member Support Specialist to be the first point of contact for members and customers. You will handle calls, texts, emails, and cases, and document interactions to ensure a positive experience.

This is a remote role open to residents in multiple states, including Oklahoma. Starting pay is $16/hour plus a $1 night/weekend differential. Hours are 9:00am–7:00pm CST, Monday–Friday, with 1–2 weeks of paid training. Full-time, benefits begin after 60 days.

Qualifications

• Must be fluent in English and Spanish (read, write, and speak).
• High school diploma or equivalent required.
• Minimum 1 year of customer service, call center, or case management experience preferred.
• Strong verbal and written communication and active listening skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases in company systems.
• Document all interactions accurately and completely.
• Resolve routine issues at first contact where possible; escalate complex issues.
• Follow established processes and ensure data integrity and compliance.
• Collaborate with internal teams to resolve customer concerns and provide great service.

Skills

English fluency

Spanish fluency

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Case management software

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This roleis responsible forhandling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MO, MS, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Qualifications

• Must be able to Speak, Read, & Write fluently in English & Spanish
• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiencywith CRM, case management, or customer support systems.
• Basic computer anddata-entryskills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to theappropriate teamwhen necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintainaccuraterecords and ensure data integrity.
• Monitor open cases and follow up as needed to ensuretimelyresolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Providea positive, empathetic, and professional customer experience.

$16 - $16 an hour

Starting pay - $16/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 9:00am-7:00pm (CST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.