Bilingual Member Support Specialist I

RiseMe; Kalamazoo (MI); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life insurance

Disability coverage

Paid time off

Paid holidays

Parental leave (after one year)

Tuition reimbursement (after one year)

Learning and development programs

Free telemedicine

Employee Assistance Program (EAP)

Wellness initiatives

Paid community volunteer hours

Bilingual premium for this role

Job summary

Advia Credit Union is seeking a Member Contact Specialist in a hybrid full-time role to deliver exceptional service to members. You will handle inquiries, process account service tasks, and suggest suitable financial products while upholding accuracy and confidentiality.

Ideal candidates bring customer service experience, strong communication, and a collaborative, proactive mindset. The position emphasizes bilingual proficiency (Spanish) and a fast-paced team environment.

Qualifications

• Willingness to learn and be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Customer service experience is preferred, but we can teach this too!
• A team centered mentality.
• A passion for helping people.

Responsibilities

• Provide outstanding service and support to our members and fellow Advia team members.
• Answer member questions, service accounts, and recommend products and services that fit their financial needs.
• Handle incoming calls and offer solutions (products, services, or resources) to create an exceptional experience.
• Be the voice of Advia for our members.

Skills

Willingness to learn

Strong communication

Ask questions for clarification

Patience

Customer service experience

Team-centered mentality

Passion for helping people

Job description

Advia Credit Union is seeking a Member Contact Specialist in a hybrid full-time role to deliver exceptional service to members. You will handle inquiries, process account service tasks, and suggest suitable financial products while upholding accuracy and confidentiality.

Ideal candidates bring customer service experience, strong communication, and a collaborative, proactive mindset. The position emphasizes bilingual proficiency (Spanish) and a fast-paced team environment.