Bilingual Member Support Specialist I (Hybrid)

Advia Credit Union; Michigan; Hybrid; USD 22,000 - 27,000; Full time

Benefits offered by this job

Free Telemedicine

Employee Assistance Program (EAP)

Wellness initiatives

Paid Community Action Volunteer Hours

Tuition Reimbursement

Parental Leave after 1 year

Job summary

Advia Credit Union is seeking a Member Contact Specialist for a full-time, hybrid position. You will handle member inquiries, assist with account servicing, and recommend products to best fit financial needs in a fast-paced, member‑focused environment.

The role rewards bilingual abilities with a premium and requires strong communication, patience, and a customer-first mindset. Competitive benefits include health, 401(k), PTO, and tuition assistance.

Qualifications

• Customer service experience is preferred but trainable.
• Strong communication skills, both written and verbal.
• Willingness to learn and be coached.
• Patient, empathetic, and professional demeanor.
• Bilingual Spanish proficiency is a plus and tested.

Responsibilities

• Provide outstanding service and support to members and colleagues as the voice of Advia.
• Answer member questions, service accounts, and recommend suitable products and services.
• Handle incoming calls and offer solutions to meet member needs with accuracy and confidentiality.

Skills

Customer service

Communication skills

Willingness to learn

Patience

Spanish language proficiency

Job description

Advia Credit Union is seeking a Member Contact Specialist for a full-time, hybrid position. You will handle member inquiries, assist with account servicing, and recommend products to best fit financial needs in a fast-paced, member‑focused environment.

The role rewards bilingual abilities with a premium and requires strong communication, patience, and a customer-first mindset. Competitive benefits include health, 401(k), PTO, and tuition assistance.