Bilingual Member Support Specialist (Hybrid)

Advia-Credit-Union; Kalamazoo (MI); Hybrid; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

PTO and holidays

Tuition reimbursement

Telemedicine

EAP

Wellness initiatives

Volunteer hours

Job summary

Advia-Credit-Union is seeking a Member Contact Specialist for a hybrid, full-time role in Kalamazoo, MI. You will provide outstanding service to members, answer questions, service accounts, and recommend products that fit their financial needs.

You will handle incoming calls and deliver on-the-spot solutions, acting as the voice of Advia. The role emphasizes accuracy, confidentiality, and a customer-centric mindset.

Qualifications

• Willingness to learn and be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Customer service experience preferred.
• Team centered mentality.
• Passion for helping people.

Responsibilities

• Provide outstanding service and support to members and Advia colleagues.
• Answer questions, service accounts, and recommend products and services to meet financial needs.
• Be the voice of Advia during calls and deliver quick, spot-on solutions.

Skills

Willingness to learn

Communication skills

Ask questions

Patience

Customer service experience

Team oriented

Helping people

Job description

Advia-Credit-Union is seeking a Member Contact Specialist for a hybrid, full-time role in Kalamazoo, MI. You will provide outstanding service to members, answer questions, service accounts, and recommend products that fit their financial needs.

You will handle incoming calls and deliver on-the-spot solutions, acting as the voice of Advia. The role emphasizes accuracy, confidentiality, and a customer-centric mindset.