Bilingual Member Support Specialist

Carroll Electric Cooperative Corporation; Bentonville (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Carroll Electric Cooperative Corporation in Arkansas seeks a friendly customer service professional to represent the cooperative, assist members, and process payments and service orders. The role involves face-to-face and remote interactions and requires confidentiality and accuracy.

The successful candidate will handle inquiries across channels, maintain records, and support billing and service activities at district offices as needed.

Qualifications

• At least two years of clerical, administrative, and/or customer service experience is preferred.
• Written and verbal bilingual skills (Spanish and English) are valuable.
• Ability to speak with members calmly on the phone or in person and handle multiple tasks.

Responsibilities

• Assist members with inquiries via telephone, email, in-person, and drive-through window.
• Receive and accurately record payments.
• Process membership applications, service orders, connects, reconnects, and disconnects.
• Explain requirements, rules, regulations, and policies.
• Maintain neat work area and accurate files and records.

Skills

Bilingual Spanish/English

Customer service

Phone communication

Keyboard/10-key

Cash handling

Tools

Computers & mobile devices

Two-way radio systems

Job description

Carroll Electric Cooperative Corporation in Arkansas seeks a friendly customer service professional to represent the cooperative, assist members, and process payments and service orders. The role involves face-to-face and remote interactions and requires confidentiality and accuracy.

The successful candidate will handle inquiries across channels, maintain records, and support billing and service activities at district offices as needed.