Bilingual Customer Care Specialist - Tech Support

Movista; Bentonville (AR); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading software company in Bentonville, Arkansas is seeking a Customer Care Specialist. This role involves providing exceptional service by responding to inbound calls, addressing client concerns effectively, and helping them utilize the company's solutions. Key requirements include strong communication skills, technical proficiency with CRM tools, and at least one year of customer-facing experience. The ideal candidate is detail-oriented, adaptable, and proficient in both English and Spanish. Join our dynamic team and contribute to customer success.

Qualifications

• Strong verbal and written communication skills required.
• Proficient in handling multiple tasks while updating clients.
• 1+ year of experience in a customer-facing role preferred.

Responsibilities

• Answer incoming calls to address client needs.
• Provide efficient and accurate responses to calls.
• Build lasting relationships with clients based on reliability.

Skills

Verbal communication skills

Technical proficiency

Problem-solving

Bilingual in Spanish

Education

High School Diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

A leading software company in Bentonville, Arkansas is seeking a Customer Care Specialist. This role involves providing exceptional service by responding to inbound calls, addressing client concerns effectively, and helping them utilize the company's solutions. Key requirements include strong communication skills, technical proficiency with CRM tools, and at least one year of customer-facing experience. The ideal candidate is detail-oriented, adaptable, and proficient in both English and Spanish. Join our dynamic team and contribute to customer success.